What to Do If You’re Involved in an Accident With Your Motorhome

We’re sorry to hear about your recent incident. Whether your accident involves just your motorhome or includes a third party, we’re here to support you every step of the way.

This guide outlines what to do next, how to complete our Damage and Accident Report Form, and what supporting information we need.

Step 1: Complete the Damage and Accident Report Form

Please find the form attached here:

[Download Damage and Accident Report Form (PDF)]

This form is mandatory and must be submitted in one of the following ways:

• Via email (preferred) before your return, or
• In person, by handing in a physical copy when returning the vehicle.

Time-sensitive: Please complete and submit this form as soon as possible to avoid any delays in your claim or assessment process.

What You’ll Need to Include

For All Accidents (Single Vehicle or Third Party):

• Full renter and driver details
• Accurate date, time, and location of the accident
• Description of what happened
• Photos of all damage to the motorhome
• Mark all visible damage on the diagram included in the form
• Indicate if police attended the scene and supply any report/reference number

If a Third Party Is Involved:

In addition to the above, please also include:

• Their full contact details, including:
  • Driver's name
  • Phone number
  • Email address
  • License number and expiry
  • Registration details
• A clear photo of their driver’s license
• Photos of all damage, including both vehicles and any property involved
• Their statement of liability if available (e.g., if they admitted fault)

Be sure to complete the “Other Vehicle/Property Details” section on the form fully.

Need Assistance?

If you’re unsure how to complete any part of the form, we’re happy to help.

Call us on tel:1300 016 532
Or email us at roadside@cruisinmotorhomes.com.au

Our friendly team is here to support you through the process so you can get back to enjoying your journey as quickly and safely as possible.