If you’re experiencing issues with your TV reception, don’t worry — a few quick checks and re-tuning steps often resolve the problem. There are three types of TV units used across our motorhomes, and we’ve created simple video guides for each.
Use the instructions below to find and follow the correct process for your TV model.
Before You Begin: Location & Signal Strength
Please remember:
- Motorhome aerials are not as powerful as home antennas.
- Low-signal areas (especially in remote or mountainous regions) can prevent reception.
- You’ll need to re-tune the TV each time you travel to a new location.
If all troubleshooting fails, try relocating your motorhome, then repeat the re-scan steps in the video for your unit.
Step 1: Check Your Cable Connections
Before diving into re-tuning:
- Look behind the TV and ensure the antenna cable is firmly connected.
- Check that no cables are loose or disconnected at either the wall socket or TV input.
Step 2: Identify Your TV Model
Look for a logo or model name on the front of your screen or in the settings menu. Choose your guide based on the match:
NCE Smart TV (Android Interface)
This video walks you through:
- Navigating to the “Live TV” input
- Entering the Channel Scan or Auto-Tune settings
- Ensuring your source is set to “DTV” or “Antenna” (not HDMI or AV)
- Scanning for available channels in your current location
Tip: You may need to enable “Channel Source” as Air instead of Cable in your TV settings.
Majestic Smart TV (Smart Interface with Apps)
In this video, you'll learn how to:
- Navigate the Android-like home screen
- Open the “Live TV” or “DTV” section
- Select Auto-Tune from the settings menu
- Confirm aerial input and run a full scan
Majestic Non-Smart TV (Simple Remote, No Apps)
This video shows how to:
- Use the Menu button to access TV settings
- Manually select Scan Channels / Auto-Tune
- Confirm input source is set to TV/Antenna, not AV or HDMI
- Complete a scan of local digital channels
Optional: Use a Temporary Antenna
If you’re still unable to receive channels:
- You may temporarily install a ‘rabbit ear’ indoor antenna.
- These are available at most retailers like Kmart, Bunnings, or JB Hi-Fi.
Keep your receipt and present it at the branch when returning the motorhome for reimbursement.
Still Having Trouble?
If your TV remains unresponsive after checking cables, re-scanning, and trying an alternate antenna:
Email: roadside@cruisinmotorhomes.com.au
Call: 1300 016 532
We’ll walk you through the next steps or assist with a replacement where needed.
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